At The House of Asia, we take pride in delivering high-quality Asian food products to our customers. Our goal is to ensure you have a great shopping experience with us. Please review our refund and returns policy carefully.

1. Eligibility for Refunds and Returns

We understand that situations may arise where a refund or return is necessary. However, due to the nature of our food products, refunds and returns are only applicable under genuine circumstances, such as:

• Receipt of damaged or defective items.
• Incorrect product delivered (unopened and in its original packaging).

2. Conditions for Returns

Returns will only be accepted if:

• You notify us of the issue within 7 days of receiving your order.
• The product is unused, in its original packaging, and the seal has not been broken (for non-perishable items).
• You provide proof of purchase (order number, receipt, etc.).

Please note that perishable items are not eligible for return once opened.

3. Refund Process

If your return is approved, we will initiate the refund process within 7-10 business days of receiving the returned product. Refunds will be processed back to the original method of payment.

4. Non-Refundable/Non-Returnable Products

• Perishable food items that have been opened or consumed.
• Products damaged after delivery due to improper storage or handling.
• Items not purchased directly from our website (third-party sales).

5. Right to Deny Returns and Refunds

We reserve the right to refuse any refund or return request if it does not meet the above conditions. Our decision will be final in such cases.

6. How to Request a Return or Refund

To initiate a return or refund request, please contact our customer support at [email protected] with your order details and a description of the issue. We will review your request and respond within 3 business days.

Thank you for shopping with The House of Asia!